Informativa sui rimborsi
RETURN TIME FRAME:
1. RETURNS POLICY
We have made every effort to display as accurately as possible the colors of our products that appear on www.atinsight.it. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
All items are quality checked before they are dispatched to customers.
If you receive an item that is not in perfect condition, please contact us immediately.
To return a purchase, your items must meet the following conditions:
– Be in their original, unused, unaltered and unwashed condition
– Be returned with all original tags still attached and intact
– Be returned with their original packaging and undamaged box
– Be returned from the same country where the order was delivered
2. HOW TO PROCESS A RETURN
In accordance with consumer protection legislation, you may exercise your right to return purchased products without incurring any penalty and without the need to provide any reason, by informing Andrea Turchi SRL (owner of ATinsight) within fourteen (14) days from the date on which you received them from atinsight.it.
If for whatever reason you are unsatisfied with your purchase, please contact us at firstname.lastname@example.org and request for a return: we will be ready to help you and guide you in the process.
- RECEIVING A REFUND
Once your return has been accepted, your refund will be credited to the original payment method used for the purchase.
If we do not receive your return shipment, we will arrange to have it collected from you at your expense. Shipping costs will not be refunded for items returned using our free collection service.
Without prejudice to the above, the time period for refunding the amount you paid for purchasing the returned products depends on the form of payment used:
A. payments by credit/debit card: Please note credit card refunds may take up to ten (10) business days for your bank to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately, we are unable to control this.
B. payments via PayPal: Refunds will be credited to your PayPal account. The actual reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
If your order has been sent to a destination within the EU, all sales taxes (VAT) will be refunded. Outside the EU, customs duties and sales taxes are non-refundable.
We are currently unable to support exchanges through atinsight.it. You can return your original order for a refund and place a new order. Your original order will be refunded once received and you may place your reorder at any time.